We asked a group of people involved in the co-development of the InnoWell platform, including members of our lived experience advisory groups, how it might have helped them, or someone they support, in their own mental health journeys. So that new people using the platform could hear it from real people who’d been there. This is what they told us.
The InnoWell Platform (formerly known as the Synergy Online System) is not a mental health service. It is a technology that works within a service to support improved engagement with the individuals accessing their service beyond traditional clinical methods and outside of business hours. It acts as a digital portal to resources, information, support and wellness notifications, providing individuals with the right type of care, at the right time.
Furthermore, it makes the service and the individual equal partners in developing and delivering care. Through the Platform, both the service and the individual feed data into the individual’s profile prompting the display of recommended treatments, resources and activities which the service and individual jointly agree to work on.
For example, an individual enters information into the Platform about their sleeping habits which prompts a conversation with their clinician to include sleep management as part of the overall treatment plan.
With the Platform, the individual can access useful resources, including apps, that can help with healthy sleep behaviour. With this information regularly updated, the individual and their clinician can track changes to sleep behaviour and discover how changes to sleep relate to changes to other aspects of their health, such as mood.
Unlike other mental health initiatives, Project Synergy brings together research, clinical expertise, lived experience and technological development to create a system that is tailored to the service, backed up by contemporary research and informed by real people.
This means that the services and individuals who use the Platform will be using a product that has been rigorously tested, designed to meet and adapt to individual needs, and is supported by health care professionals, services, academics and people with a lived experience of mental ill health.
Services: complements and enhances services as part of the technology-enabled solution.
Services: configures the care so it is tailored to the needs of the individual.
Services: tailored support can be given to large population groups.