Frequently Asked Questions
What is Project Synergy?
Project Synergy is a series of research and implementation science trials that include the co-creation, co-design and co-development of the InnoWell Platform (formerly known as the Synergy Online System).
What is the InnoWell platform?
The Platform makes the person seeking care and the clinician equal partners in care, promoting self- management, early intervention, and facilitating the appropriate matching of care to the person’s needs. Co-designed by people with lived experience of mental ill health, researchers, and technology developers.

It brings together apps, etools, data sharing, and video access to health services. The platform enables our service partners to enhance their own service quality, link with other complementary service providers, track health and social outcomes, and bring integrated, high quality and personalised service offerings to the person seeking care. The Platform promotes the right care, delivered at the right time, by using the person’s insights and feedback to tailor resources and care options to their needs.

What is InnoWell?
InnoWell is a joint venture between The University of Sydney and PwC Australia. We aim to transform Australian mental health services to better meet the holistic needs of people across the lifespan and ensure people receive the right care at the right time.

InnoWell is not a direct mental health service provider, rather we partner with health service providers to codesign digital solutions that enable services to improve their offerings for better outcomes.
Why was InnoWell established?
InnoWell was established to take to market the products of the Young and Well Cooperative Research Centre (CRC), to deliver Project Synergy as funded by the Australian Government, and to explore sustainable business models to support mental health service system reform. The Young and Well Cooperative Research Centre was funded by the Department of Industry and Innovation that ran between 2011-2016.
What is the governance around Project Synergy?
The Project Synergy Steering Committee provides strategic advice to support the development and implementation of Project Synergy in accordance with the agreement set out by the Australian Government. The Steering Committee is chaired by Dr Michael Costello. The membership of this Committee includes representatives from the Department of Health, the Department of Veterans’ Affairs, independent academic and service providers, and people with a lived experience. InnoWell also reports on project activities monthly to the Department of Health. All Project Synergy program activities are also reported to the InnoWell Board of Directors.
Who are the lead researchers involved in Project Synergy?
InnoWell subcontracted the research services of The University of Sydney’s Brain and Mind Centre to provide a research and development group (R&D Group) to conduct the research trials that will continue the co-design, development, implementation and evaluation of InnoWell’s platform within different settings across the lifespan as well as the broader veteran community. This group is led by Professor Ian Hickie – Project Synergy Scientific Advisor; and supported by Tracey Davenport – Director of Research Governance, Design and Analytics; and, Dr Shane Cross – Director of Clinical and Service Implementation.